Privacy Policy

Privacy Policy for Trimr Lawns, LLC

Effective Date: July 6, 2026

At Trimr Lawns, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (trimrlawns.com), use our secure client portal, or interact with our professional residential lawn maintenance services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any terms within this policy, you must cease using our digital platforms and scheduling infrastructure.

1. Information We Collect

We collect information that you provide directly to us when requesting an estimate, setting up your client portal account, or communicating with our administrative teams. This information may include:

Contact Information: Name, email address, physical property address, and phone number.
Account & Billing Info: Card-on-file payment details (tokenized and processed securely via our third-party billing platform, Yardbook, and its integrated processors).
Service Details: Information regarding your lawn care preferences, gate codes, presence of household pets, or specific subsurface/property instructions. .

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our residential lawn care services. Specifically, we use your information to:

Generate flat-rate digital estimates using remote satellite imagery and public municipal records.
Schedule and build high-density routes for our lawn maintenance teams in Montgomery County.
Analyze service history and regional data metrics using automated route optimization systems and logistics technologies to minimize transit windows and maximize neighborhood route density.
Process secure automated payments and handle card-on-file billing immediately post-service.
Respond to customer support inquiries and route changes.
Send you operational and transactional text messages (such as service reminders, schedule updates, gate check notifications, or weather alerts) if you have explicitly opted in.

3. Strict Mobile Messaging Privacy Policy (A2P 10DLC Compliant)

We take the privacy of your mobile number and SMS data with the utmost seriousness to remain fully compliant with modern mobile carrier frameworks.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. Your mobile number is used strictly by Trimr Lawns, LLC to deliver the customer care, scheduling updates, route delays, and automated billing alerts that you explicitly requested during onboarding

4. Text Messaging (SMS) Program Details

If you choose to opt-in to text message updates via our secure Yardbook client portal during onboarding, or by directly initiating an estimate request via text message, the following terms apply:

Purpose: Messages include next-day service routing reminders, real-time weather delay notifications, gate/pet safety alerts, service completion notices, and billing/account updates.
Message Frequency: Message frequency varies based on your active recurring service schedule (Weekly/Bi-Weekly) and account activity.
Fees: Message and data rates may apply. Check with your mobile carrier for specific details.
Opt-Out: You can unsubscribe from text updates at any time by replying STOP to any message you receive from us. After texting STOP, you will receive one final confirmation text, and our system will immediately cease sending text messages to that mobile number.
Help: For support or questions regarding our text messaging program, reply HELP or contact us directly at the phone number listed below.

5. Third-Party Service Providers & Off-Site Links

We do not sell, rent, or lease your personal data to anyone. We only share information with trusted service providers who assist us in running our business—such as Yardbook for scheduling and invoice processing, and Twilio for delivering automated text messages. These providers are contractually obligated to protect your data and are strictly prohibited from using your information for their own marketing purposes.

5.1 External Platforms Disclaimer: Our website and digital communications link directly to our secure Yardbook client portal. Once you navigate away from trimrlawns.com to enter your customer portal account, you acknowledge that you are interacting with third-party infrastructure. Trimr Lawns, LLC does not control and is not liable for the independent privacy policies, security mechanisms, or native failures of those third-party platforms.

6. Business Mergers, Asset Transfers, and Corporate Evolution

As Trimr Lawns, LLC continues to grow and scale its operations in Texas, we may engage in corporate reorganizations, asset sales, mergers, or structural transitions. In the event that Trimr Lawns, LLC, or substantially all of its operational assets (including local route lists, customer portfolios, and historical service data) are acquired by or merged with another professional service entity, customer personal information will naturally be considered one of the transferred business assets. The acquiring entity will be required to maintain and honor the data protections and opt-out privileges established under this Privacy Policy.

7. Data Security, Retention, and Disposal

We implement a variety of industry-standard physical and digital security measures to maintain the safety of your personal information.

7.1 Data Retention Boundaries: Trimr Lawns, LLC retains your property data, routing logs, contact information, and billing history for as long as your account remains active, or as necessary to comply with standard state and federal tax codes, resolve route-density analytics, or enforce collection activities for outstanding balances.
7.2 Safe Destruction: When personal data or gate codes are no longer required by our routing matrix, they are securely purged and deleted from our digital databases.

8. Property Photography, Video, and Fleet Logistics

Our team members routinely take photographs or videos of your property before, during, or after providing services (including mandatory photo proof of closed and latched backyard gates for pet security). These images are primarily used for internal quality control, employee training, and verifying service completion.

Trimr Lawns, LLC reserves the right to use anonymized property photos for local marketing and promotional purposes (such as social media, localized flyers, or website portfolios). We promise never to display your house number, vehicle license plates, family members, or identifiable personal information in any public marketing materials without your explicit written consent. We are not liable for the accidental background capture of adjacent properties or standard public right-of-way elements during operational asset documentation.

8.1 Fleet Telematics and Dashcams: To maintain safety, protect against fraudulent property claims, and optimize local dispatching, our commercial fleet vehicles may be equipped with external-facing dashcams, GPS tracking devices, and telematics equipment. These devices record public right-of-way interactions and property access surroundings during transit and stationary service windows. This video and spatial data are used strictly for safety, training, and operational tracking, and are subject to the same strict security, retention, and non-disclosure standards as customer profile information.

9. Cookies and Automated Tracking Technologies

When you visit trimrlawns.com, we may automatically collect certain info about your device using cookies, web beacons, and log files. This may include your IP address, browser type, pages viewed, and the date/time of your visit. We use this information to optimize website performance, improve local search visibility, and understand how visitors interact with our site. You can choose to disable cookies through your individual browser settings, though doing so may affect your ability to use certain features of our digital platform.

10. Secure Payment Processing and Financial Data

Trimr Lawns, LLC does not directly store, view, or process your raw credit card numbers, CVV codes, or bank credentials. All card-on-file billing and payment transactions are securely handled through our PCI-DSS compliant third-party software provider, Yardbook, and their integrated payment processors (such as Stripe). We are completely insulated from raw financial data and are not liable for any security breaches or failures occurring natively on third-party payment platforms.

11. Texas Jurisdiction & Regulatory Framework

To the maximum extent permitted by applicable laws in the State of Texas, the operations and digital infrastructures of Trimr Lawns, LLC are designed to align with Texas statutes, including the Texas Data Privacy and Security Act (TDPSA) where applicable to small business classifications. The aggregate financial liability of Trimr Lawns, LLC for any alleged data breach, minor accidental disclosure of property attributes, or administrative software error shall be subject to the strict limitations of liability set forth in our standard client Terms and Conditions. Any disputes arising out of this Privacy Policy shall be resolved under the governing laws of Texas and within the jurisdiction of Montgomery County, Texas.

12. Children’s Privacy

Our website and services are intended strictly for adults and property owners. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information immediately from our customer databases.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our field practices, mobile carrier frameworks, or overarching regulatory compliance mandates. Any updates will be posted directly on this page with a revised "Effective Date" at the top of the file.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our administrative desk at:

Trimr Lawns, LLC Website: https://trimrlawns.com
Email: Brendan@TrimrLawns.com
Phone: 832-299-5292

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